Here's the problem: Your prospects and customers
have short attention spans and millions of businesses attempting
to attract their attention.
Here's the solution: 360 degree guerrilla marketing. It communicates
with your prospects and customers from all directions and
across long periods of time.
Here's the bonus: This kind of marketing is
never intrusive, such as telephone calls during dinner, and
very inexpensive -- even when you employ the wide range of
weapons available to you, more now than ever because of the
staggering growth of the Internet.
Most business owners select a wimpy arsenal
of marketing weapons, figuring that if they spend enough,
they're covering the bases. Today, there are more bases than
ever and if you're not attending to most of them, opportunities
are speeding past you at lightning speed.
The reason to employ 360 degree guerrilla marketing
is because most prospects are in the market for what you sell
only a small fraction of the time. If you're not talking to
them at that time, they'll talk to somebody else. With less
than 360 degree guerrilla marketing, your chances of connecting
with them at that fleeting moment are cut down dramatically.
The fragmenting of media is still another reason
to go all-out with marketing and still another opportunity
to go easy on your budget because fragments cost much less
than whole parts -- TV to selected neighborhoods runs a teeny
fraction of the cost of TV to the nation. Guerrillas employ
360 degree marketing by blending low tech and high tech with
high touch and high care.
They are always available to their customers
via their Website, email address, answering device, fax, snail
mail address and telephone, with many also connecting by pager
and fax-on-demand software. They're involved in their communities,
connecting with prospects face-to-face in non-business settings.
You can be sure they have an active referral system, tapping
the enormous referral power of past customers to learn the
names of potential customers.
They produce and mail brochures -- printed,
audio or video, or all three. They take networking seriously
and appreciate that rare chance to ask questions, listen to
answers and learn of problems they can solve. Guerrillas are
joiners of clubs to learn industry information, meet movers
and shakers, and contribute their time and energy to the organization.
They offer free consultations and demonstrations whenever
possible and set up alliances with other companies in co-marketing
ventures -- especially online.
They are linkers of the highest order. There's
a good chance they publish a newsletter, possibly even a catalog.
Many pen a column for a publication read by their prospects
and run a stand-out Yellow Pages ad if businesses such as
theirs gain customers that way. They offer their speaking
services for free to local groups and have warm, trusting
relationships with people at the media in which they hope
to gain publicity. When they get it, they make reprints to
post and mail.
360 degree guerrilla marketing means they may
run classified or small display ads offering their brochure
and directing people to their Website. Many maintain awareness
on the radio, with cable TV, in business magazines or regional
editions of national magazines. They use signs wherever feasible
and stay in touch regularly with both prospects and customers
with postcard and standard mailings. Do they send questionnaires
to prospects and customers? Bet on it. Even when they're doing
all this, they're still engaging in only 180 degree guerrilla
marketing.
Reality today means the other 180 degrees comes
from their wise presence and impressive activity online. The
magic words are presence and activity. Onliners see them not
only at their own content-rich website, but also actively
participating in forums, chat rooms, and with email that Netizens
have requested. 360 degree guerrillas are frequently mentioned
in online news reports, host online conferences, and run contests
at their site.
As new opportunities arise online, and arise
they do on a daily basis, guerrillas seize and test them,
making sure their aim encompasses all 360 degrees of marketing.
Combining all this weaponry on a continuing basis, over a
long period of time rather than in spurts, is a tough job.
But succeeding with a small business isn't supposed to be
fast or easy. By using 360 degree guerrilla marketing, succeeding
does become far more of a certainty.
(C)2000 Jay Conrad Levinson www.gmarketingcoach.com
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